1. Digital goods, instant delivery
G-Coins and subscriptions are digital goods credited to your account automatically, normally within minutes of payment confirmation.
2. When you are entitled to a refund or re-delivery
- You paid, and the goods were not delivered to your account.
- You were charged more than once for the same order.
Contact us within 14 days of the payment with your order ID (shown at checkout) or the account email/player ID. We will verify the payment and either deliver the goods or refund the payment.
3. When refunds are not provided
- Goods were delivered and partially or fully used (coins spent, subscription time started).
- Crypto payments sent with an amount lower than the invoice ("underpaid") that the payment processor could not complete — contact us and we will resolve these case by case.
- Change of mind after delivery, since digital goods cannot be returned.
4. Purchases made through Google Play
Purchases made inside the Play Store versions of the apps follow Google Play's refund process first; we honor any refund Google issues and can also assist directly.
5. How to reach us
Email contact.socksproxy@gmail.com with your order ID and a short description. We respond within 24–48 hours.